Frequently Asked Questions

Everything you need to know about Southside Fitness gear and services.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for metropolitan areas and up to 10 days for regional locations.

Do you offer professional installation for heavy gym equipment?

Yes, we provide professional assembly and installation services for larger items like power racks, treadmills, and multi-gyms for an additional fee.

What is your return policy on fitness accessories?

We offer a 30-day return policy for most unused items in their original packaging. Please note that for hygiene reasons, some items like sweatbands and yoga mats cannot be returned once opened.

Does your equipment come with a warranty?

All Southside Fitness products come with a manufacturer's warranty. Specific coverage varies by brand and product type, typically ranging from 12 months to a lifetime on structural frames.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible interest-free financing options like Afterpay and Zip Pay.